FAQs

Q. Is there a way to pay my bill online?

A. Yes. Simply visit the Pay Bill page and follow the instructions on top of the page.

Q. How can I access the self-service functions?

A. To access the self-service functions, you must Self-Service Login using the email address you provided when you signed up for service. This may or may not be an email address that you obtained along with the service.

Q. How do I access my RidgeviewTel™ Email account?

A. To access your RidgeviewTel™ Email account please visit the Email page and follow the instructions to the right.

Q. Where can I find instructions on how to install my ATA device?

A. Please visit the ATA User Manual link to download a PDF of the instructions.

Q. Where can I find help on troubleshooting my PoE device and router?

A. Please visit the PoE Troubleshooting Guide link to download a PDF of the instructions.

Q. How can I find additional help or contact RidgeviewTel™ LLC?

A. Please visit the Contact Us page to find RidgeviewTel™ LLC contact information and to send any additional questions or comments you may have via the form.